What are Collateral Contacts?

The Collateral Contacts feature in caseTRACK can be used to organize a client's family members, extended family and their Multi-Disciplinary Team (MDT) members. Using caseTRACK collateral contacts feature to store this information in a single place allows for shared access to this important information.

A client can have unlimited collateral contacts. Examples of collateral contacts are Grandparents, Therapists, Teachers, Clergy, Probation Officers plus many others.

A single collateral contact can be associated with more than one client and can have different roles for different clients. For example, a collateral contact can be “Teacher” to client A and also be “Parent/Guardian” to client B.

A collateral contact can be currently or historically involved in the client's case.

Benefits

Unlike storing contact information in a hard copy file in a storage room or in Microsoft Outlook, the clients contacts are organized an easily accessible by other caseTRACK users who might need the same information.

Because a collateral contact's information is shared, updated information flows instantly through to all clients associated with the contact.